A reliable shipping experience
flexibility
At Stahl’s Edge, we strive to provide a seamless and reliable shipping experience for our valued customers. Please read our shipping policy to understand the details of our shipping process.
Information We Collect
We may collect the following types of information:
Shipping Methods
We offer standard and expedited shipping options for your convenience. Shipping costs may vary based on your selected method and destination.
Large pieces will be shipped via freight in a custom crate to ensure a safe arrival. Customers must be prepared to receive a large wooden crate.
International Shipping
We proudly offer international shipping to serve our global customer base. International shipping rates and delivery times may vary. Contact our customer support team for specific information related to your location.
Order Tracking
You will receive a tracking number via email once your order is shipped. You can use this tracking number to monitor the status and progress of your delivery.
Delivery
Our delivery partners will make every effort to ensure your furniture arrives safely at your doorstep. Please inspect your order upon delivery. If you notice any damage, please refer to our return policy.
Return Policy
We want you to be completely satisfied with your purchase from Stahl’s Edge. If for any reason you’re not, we have a straightforward return policy to ensure your peace of mind.
Return Eligibility
To be eligible for a return, your item must be in its original condition and packaging.
Custom-made items may be subject to different return conditions, as they are tailored to your specific requirements.
Initiating a Return
To initiate a return, please contact our customer support team within 7 days of receiving your order. We will guide you through the return process and provide you with a return authorization (RA) number.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged or defective.
Refunds
Once your return is received and inspected, we will process your refund. Refunds are typically issued within 5 business days, and a credit will be applied to your original payment method.
Non-Returnable Items
Certain items, such as clearance or final sale items, may not be eligible for returns. Please check the product description for specific return eligibility information.
Contact Us
If you have any questions or need assistance with a return, please reach out to our customer support team at [email protected] or 513.259.5965.
If you have any further questions or concerns, please don’t hesitate to contact us.
testimonials
Exceeded Expectations!
“I recently ordered a custom dining table from Stahl’s Edge, and I couldn’t be happier with the result! From start to finish, the process was seamless. The team was incredibly attentive to my needs and preferences, and they brought my vision to life with precision and expertise. The craftsmanship of the table is exceptional, with every detail meticulously crafted. Not only does it look stunning in my dining room, but it’s also sturdy and durable. I highly recommend Stahl’s Edge to anyone looking for high-quality custom furniture that surpasses expectations!”
Welcome to Stahl’s Edge, where craftsmanship, creativity, and quality come together to shape the future of your living spaces.